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  • Customers like
    • Honored first warranty1
  • Customers don't like
    • Mattress or customer service3
    • Quality or durability of mattress2
    • Same problem with replacement1

  • Jul 07
  • Furniture and Decor
  • Hilton, New York
  • Bragada Mattress
  • 30
  • REVIEW RATING 4/5

I called the phone numbers for 2 days - no answer. are they still in business?? What type of business, actual store or web-based, doesn't answer the phone. how are customers supposed to get ahold of them? i wonder if they are going out of business and just don't want customers calling them. it is pretty strange and if people just bought their product and want some customer service i don't... Read more

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  • Jul 06
  • Furniture and Decor
  • Hilton, New York
  • Bragada Mattress
  • 16
  • REVIEW RATING 4/5

The sales lady was rude and not helpful....she lied about processing the order forms, and made all sorts of ID demands even though I have good credit and a platinum credit card. The company is suspicious about shipping to NY state. She ended up hanging up on me, and I had to complain to a manager about her. What kind of company treats their potential customers like that? I offered to send them... Read more

Was this review helpful? 1 0

  • Jun 07
  • Furniture and Decor
  • Wichita, Kansas
  • Positive Experience
  • 79
  • REVIEW RATING 4/5

Fake reviews make me angry. I purchased a Bragada King-sized Waldorf set in 2008, and it's wonderful. I broke my back and pelvis in a bad fall and my rheumatologist recommended it. These beds are quality, made in America, and my father--Mr. Picky--liked it so much he ordered one, too. He said it's the most comfortable bed he's had in his 83 years. Their customer service and warranty are... Read more

Was this review helpful? 1 0

  • Apr 19
  • Online Shopping
  • Miami, Florida
  • Mattress
  • 105
  • REVIEW RATING 4/5

1)- We purchased our first Bragada Deluxe mattress back in April 2006, mattress got indentation within 2 years, We filed for a replacement due to indentation and was first denied, after writing a negative on line review Bragada agreed to replace it with an upgrade for the best mattress, the Milan (We paid an additional $1,200 for the upgrade),2)- mattress was shipped on January 2008, after 6... Read more

Was this review helpful? 0 1

  • Apr 03
  • Furniture and Decor
  • Middletown, New York
  • King Size Mattress
  • 2
  • 2
  • 73
  • REVIEW RATING 4/5

We bought the top of the line king size Bragada Mattress and boxsprings. We were happy as clams. Less than a year later we noticed indentations from our bodies although we rotated the mattress regularly. Over several months it got gradually worse. I sent them an email and Lynn said to send a picture of the model label. I did. I then received an email that she wanted more pictures. See the letter... Read more

Was this review helpful? 0 1

  • Feb 20
  • Furniture and Decor
  • Metairie, Louisiana
  • Mattress
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

We purchased super ,king bragada Vellaggio mattress in 2007.both my husband and myself have a defected one, huge dip on my side and I weigh 110lbs this is creating severe back pain for both of us .Ive been seeing a neurologist for 5 years and didn't think it was from my bed until my husband starting complaining and he too is seeing a back dr. For the past year.all we really want is a new... Read more

Was this review helpful? 1 1

  • Feb 09
  • Furniture and Decor
  • Concord, North Carolina
  • Memory Foam Mattress
  • 85
  • REVIEW RATING 4/5

We've had our mattress for 2 years this spring. There are very apparent depressions on both sides where we sleep. They're permanent and don't go away. We're beginning to have back and shoulder pain again due to this. I won't bother trying to get another mattress as I feel they're junk. This is the second brand of memory foam mattress we've owned, and neither one lives up to the hype. My... Read more

Was this review helpful? 1 1

  • Jan 19
  • Furniture and Decor
  • Monroeville, Pennsylvania
  • Mattress
  • 156
  • REVIEW RATING 4/5

Okay, I bought a very expensive Bragada Mattress several years ago the ended up having indentations in it in several places. I was asked to take photos with a ruler showing the depth of the defects. After emailing it I was shipped another mattress and told I could give the old one to charity or just trash it. So they do honor their warranty however my replacement mattress after a few years is... Read more

Was this review helpful? 0 1

  • Sep 17, 2014
  • Furniture and Decor
  • Louisville, Kentucky
  • Positive Experience
  • 1
  • 1
  • 343
  • REVIEW RATING 5/5

It is interesting this person in another review here choose to be anonymous with their seemingly display of anger with Bragada. If you do the math on 3 mattresses in 8 years you see the 1st mattress must have bee replaced in the 1st year? Then the 2nd one lasted 6 years and the 3rd is just months old? The 1st mattress is highlighted as a 'deluxe' mattress which Bragada has never sold. I am... Read more

Was this review helpful? 2 2

  • Sep 06, 2014
  • Furniture and Decor
  • Bragada Mattress
  • 1
  • 1
  • 188
  • REVIEW RATING 4/5

This is my 3rd Bragada mattress in the last eight (8) years...two mattress had been replaced under the warranty after providing some pictures to show the indentation in the mattress; for the replacement of the 1st mattress (Deluxe) I requested an upgrade to the top of their line (Milan) for an extra $1,000; after 6 years of use this second mattress (Milan) also created an indentation(lump),... Read more

Was this review helpful? 1 3
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