Bragada Complaints and Reviews

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Main address: 8 Raymond Avenue 12603 Poughkeepsie New York
800-478-9098 option 4, 1-800-478-9098, 845-454-3919,
  • 36 complaints
  • $14.2K claimed losses
  • $395 average
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  • Sep 17
  • Furniture and Decor
  • Louisville, Kentucky
  • Positive Experience
  • 64

It is interesting this person in another review here choose to be anonymous with their seemingly display of anger with Bragada. If you do the math on 3 mattresses in 8 years you see the 1st mattress must have bee replaced in the 1st year? Then the 2nd one lasted 6 years and the 3rd is just months old? The 1st mattress is highlighted as a 'deluxe' mattress which Bragada has never sold. I am... Read more

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  • Sep 06
  • Furniture and Decor
  • Bragada Mattress
  • 1
  • 1
  • 37

This is my 3rd Bragada mattress in the last eight (8) years...two mattress had been replaced under the warranty after providing some pictures to show the indentation in the mattress; for the replacement of the 1st mattress (Deluxe) I requested an upgrade to the top of their line (Milan) for an extra $1,000; after 6 years of use this second mattress (Milan) also created an indentation(lump),... Read more

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  • Jun 27
  • Furniture and Decor
  • Newburgh, New York
  • Low Quality Mattress
  • 2
  • 2
  • 89

Avoid, avoid, avoid. This mattress is poorly made and will only last a year or so. Also, there is no real warranty, they make it extremely difficult to put in a claim. A large sinkhole forms in the bed after regular use and it only occurs when your sleeping over time. The warranty is "limited" and its hidden on the site. For the warranty to be effective they want you to take a ton of photos and... Read more

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  • Nov 08, 2013
  • Customer Service
  • Lindenhurst, New York
  • Memory Foam Mattress
  • 75

We bought 2 Bragada mattresses 5 years ago along with the adjustable frame. The mattresses both have deep depressions in the middle. I weigh 140 lbs and my wife weighs 110. I emailed customer service and was told to pay $600 to have the mattresses sent back, repaired and shipped back to me in 7 to 10 days. I said what do I sleep on in the meantime? The floor? I was then told I could purchase 2... Read more

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  • Mar 09, 2013
  • Furniture and Decor
  • Puyallup, Washington
  • Bragada Mattress
  • 133

I bought a Bragada memory foam mattress about 10 years ago and my side of the bed developed a dip in the mattress. My wife would end up rolling or sliding down into the dip with me during the night and our backs started suffering from the sag. I called Bragada and started the warranty process. Within two weeks we had a new mattress at our doorstep free of charge, including shipping. I have read... Read more

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  • Feb 01, 2013
  • Furniture and Decor
  • 1
  • 1
  • 115

This is exactly what happened to us!!!! "We bought a Bragata bed."Vienna" within months the bed began breaking down. Memory foam is not what they claim. Company management doesn't care and customer service is worthless. We had to replace the bed, it was so bad". Felt like sleeping in a ditch;. Company falsely advertises its products and warranty". Would never recommend this *** to anyone!!!! We... Read more

Was this review helpful? 0 5


  • Aug 11, 2012
  • Furniture and Decor
  • Eugene, Oregon
  • Milan Mattress
  • 144

I purchased a top of the line Bragada mattress within one month I called because I was concerned about the amount of side sag I was already noticing on the mattress (I am disabled and needed firm support to get in and out of bed...they were aware of this when selling me the mattress). I was told that the mattress WOULD sag within 3 years of purchase and it would not be covered under the warrenty... Read more

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  • Mar 29, 2012
  • Furniture and Decor
  • Orlando, Florida
  • 3
  • 3
  • 342

I purchased an upper level ($1900) mattress from Bragada based on internet comparison with Tempurpedic of course on Sept 5 2005. As of last year the firmness became noticably poor and it definitely had given up under my 245# frame every night for 6 - 7 years. After contacting their service deparetment I was advised to take some photographs using a ruler and such without the use of weight. I took... Read more

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  • Mar 16, 2012
  • Furniture and Decor
  • East Hartford, Connecticut
  • 141

1 month ago I purchased a milan king size mattress from the bragada company. I have enjoyed the mattress for a month now, until last night when my boyfriend and I found ourselves laying on the floor. The box spring collapsed. When the whole thing was delivered the boxsprings were folded up in a box. They are kind of like a pop up tent, when you take them out of the box they're supposed to pop... Read more

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  • Feb 21, 2012
  • Furniture and Decor
  • Ramsey, Illinois
  • Silver Cloud King Set
  • 1
  • 1
  • 177

I was shopping for a good firm mattress and was considering temper-pedic. I went online and saw Bragada's ad quoting orthopedic surgeon's, Nasa, and the like. I was impressed. I was told I would be getting the exact same mattress as temper-pedic at a much lower price. They can offer the lower price because they sell thousands. And to set me at ease I was told about the Life Time Warranty.... Read more

Was this review helpful? 3 2
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