I was planning on purchasing a Tempur-Pedic mattress when I decided to compare prices online and found the Bragada mattress website. After speaking with a sales person, I was told to go to a Tempur-pedic store and call back with the mattress I preferred. The sales person recommended their version of the tempur-pedic for less. I was told that their product was just as good as it is made exactly the same and from the same material.
In their defense, they say that the mattress is covered under warranty as long as there is not an indentation more than 1 3/4" when there is no weight on the bed. I have owned the bed for about 3 years and the indentation is less than 1 3/4". This is very clever because although the indentation is less than 1 3/4", this is only with no weight on the mattress. When I lay on the mattress, the whole situation changes because the foam collapses severely as I am sleeping in a hole or crater.
The foam material just didn't hold up well from my weight. I only weigh 140 lbs. After a little over a year of ownership, I began to feel like I was sleeping in a hole - almost like sleeping on a hammock. My neck and lower back would get stiff in the morning. When I called them after a little more than a year, they asked me to take multiple pictures to see if the indentation was more than 1 3/4" Since it was not, I didn't do anything. After another 10 months or so, I called again as I just wasn't sleeping well. I always woke up tired as I do today. I told them that I think there is something wrong and again they asked me to send them pictures. After measuring again, I realized it was not under warranty and didn't send pictures. I kept sleeping on the bed and felt maybe this is just how these beds are designed. It was so gradual, that you forget what it is like to sleep on a good mattress.
I got married two months ago and my wife complained right away that she is waking up with a neck ache and not sleeping well. She asked how old the mattress was and didn't believe me when I told her 3 years. Because I always rotated the mattress, she also feels like she is sleeping in a hole.
I decided to call Bragada again recently and a very nice lady named Lynn asked me to again send pictures. I informed her that the indentation is about 1 1/2" and would not fall under their warranty. I explained the situation and she told me to send the pictures anyway. Two days after sending the original pictures, she asked me to take pictures of the bed frame and box spring. I explained the problem is when you lay on the bed that the foam collapses severely and that I only weigh 140 lbs and my wife weighs about 115. I asked if she could send a representative from her company to my home to inspect the bed and they would see immediately that it is a disaster. She told me that was not possible. She seemed like she was the target at her company, but obviously just sheltering the warranty department. I felt sorry for her because I could tell she was under extreme stress having to field all of these calls.
The bottom line is very simple - I want to be fair and like many reviews on BRAGADA that I recently read, I don't want to call this company a "FRAUD". I feel that the company knows they have a defective product and it is obvious that they are looking for the one-time transaction. I really blame myself for not doing more research as there was a lot of information explaining this problem. I see some positive reviews, but it is obvious they are written from employees or customers who have only had the bed for a short time. In fact, I was happy for the first year with this mattress to be honest.
I read a review recently from an x- employee of Bragada and if only 50% of what the employee said is true, it is appalling. Either way, I take full responsibility for my lack of research. I gave them the opportunity to address my issue recently and their response was, "Michael, the warranty department found no manufacturing defect in the mattress...
I would never buy from this company again because I don't trust them. I am not angry and understand they have to make a business decision. If you are on the fence about doing business with this company, I would spend some time calling around to other mattress companies and going online to research them. look up Bragada complaints, etc. I recently make a few calls to other mattress companies and it is amazing that three different companies said the exact same thing to me about Bragada. They obviously hear the same thing from other customers. Sleeping in a hole is the first thing they asked me about.
Monetary Loss: $1600.