1 comment

This is exactly what happened to us!!!!

"We bought a Bragata bed."Vienna" within months the bed began breaking down.

Memory foam is not what they claim. Company management doesn't care and customer service is worthless. We had to replace the bed, it was so bad". Felt like sleeping in a ditch;.

Company falsely advertises its products and warranty". Would never recommend this *** to anyone!!!! We contacted the company on two different occassions for them to make it right/. The second time we were told they had new management and their warranty process had been improved!.

Big Joke!!!

Buyer beware!!Recommend not doing business with this company."

Monetary Loss: $1500.

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As you have decided to post anonymously, it is difficult to address any actual issue you may have, nor is an online forum they proper way to address warranty issues. Bragada Mattress highly values our customers and continues to provide great mattresses using the best materials.

Fortunately, the many thousands of mattresses each year that we deliver and our continued support from our returning customers lets us know that we are doing a good job with our customers. Unfortunately, the internet has also become a place where a few unhappy customers can say anything they wish without regards to accurate representation. If you are a Bragada customer, we are happy to work with you, just give Lynn a call at our customer service number 800-478-9098 and she will be happy to assist you with any delivery or warranty issues you may have. We have and will continue to work with our customers on any issues that arise and will ALWAYS continue to honor our warranty.

We have always stood behind our products and will do so in the future. If you have a problem that needs warranty assistance, please contact us direct and we will work with you to fulfill your warranty 100%.

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